Welcome to SunPlus Global Support - ONLINE

SunPlus Support works in conjunction with the Division SunPlus Coordinators

The General Conference SunPlus Support Team along with the Division SunPlus Support teams are pleased to offer the following Support options:

1. Continuation of "Conventional" Links

We will continue the e-mail/chat/phone links that have previously been established
Utilization of Various Remote Support Tools
- Terminal Services / Remote Desktop
- Citrix
- ShowMyPC

This web-based support software will help categorize and manage support e-mails
The software will automatically escalate requests, if needed
Subscribers will also be able to log-in and get
- Real-time Service Requests and Status Updates
- View Past Service Requests in one place
- Access the "Self-Service" FAQ Database
All Conventional Links still will be available, but will be coordinated through SysAid.

This support connection is meant for sites that want a very direct connection to SunPlus Support
Super User(s) will be determined at every site by the Division or Union. All SunPlus Support will be channelled through them
A small client software will be installed on the Super-User computer(s). This has the following benefits:
- Streamlined Screenshots/Errors Transmission
- Computer hardware / software Monitoring
- Integrated Remote Access / Control
The standard Web-link and Conventional links will still be available

4. On-Site Visits at the request of Division SunPlus Coordinators

In rare instances, a member of the SunPlus Global Support team may be able to visit your SunPlus Site
We are committed to sending resourceful and efficient consultants
Proficiency in Multiple Disciplines
- SunPlus
  - SunSystems
  - Vision
  - APS
- General
  - Accounting
  - Financial Management
  - Information Technology